Last Updated: October 15, 2023
At DragonMove Relocation Services ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
We may collect the following types of personal information:
We may also collect non-personal information that does not directly identify you:
We use the information we collect for various purposes, including:
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.
We may share your information in the following circumstances:
We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our site.
Our security measures include:
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your information, and whether we can achieve those purposes through other means.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We use cookies for the following purposes:
Our website may contain links to third-party websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Hong Kong and choose to provide information to us, please note that we transfer the data to Hong Kong and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
DragonMove Relocation Services
Room 805, Eastern Harbour Centre
28 Hoi Chak Street
Hong Kong
Email: [email protected]
Phone: +1 (555) 123-4567
Last Updated: October 15, 2023
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the DragonMove Relocation Services website and services (the "Service") operated by DragonMove Relocation Services ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
DragonMove Relocation Services provides professional moving and relocation services including but not limited to:
To book our services, you must:
All quotes provided are estimates based on the information you provide. Final pricing may vary based on:
Important: Quotes are valid for 30 days from the date of issue. Prices are subject to change without notice for bookings made beyond this period.
We accept the following payment methods:
For most services, we require:
| Service Type | Deposit | Final Payment |
|---|---|---|
| Local Moves | 25% upon booking | Balance due upon completion |
| Long-Distance Moves | 50% upon booking | Balance due before unloading at destination |
| Commercial Moves | 30% upon booking | Net 15 days from invoice date |
Accounts not paid within the specified terms will be subject to:
Cancellations must be made in writing (email accepted) according to the following schedule:
We understand that plans change. You may reschedule your move subject to availability:
Our standard liability coverage is $0.60 per pound per article. This means we are liable for repair or replacement based on the weight of the damaged item, not its actual value.
For items of significant value, we offer additional valuation coverage:
| Coverage Level | Cost | Deductible | Maximum per Item |
|---|---|---|---|
| Basic | Included | N/A | $100 |
| Enhanced | 1% of declared value | $250 | $2,500 |
| Full Value | 2% of declared value | $0 | Full declared value |
The following items are not covered by our liability policy:
As our customer, you are responsible for:
For safety and legal reasons, we cannot transport the following items:
If you believe any of your items were damaged or lost during the move:
If we cannot resolve a dispute through our claims process, both parties agree to attempt mediation through a mutually agreed-upon mediator in Hong Kong. If mediation fails, the dispute will be resolved through binding arbitration in accordance with the rules of the Hong Kong International Arbitration Centre.
The Service and its original content, features, and functionality are and will remain the exclusive property of DragonMove Relocation Services and its licensors. The Service is protected by copyright, trademark, and other laws of both Hong Kong and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of DragonMove Relocation Services.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us:
DragonMove Relocation Services
Room 805, Eastern Harbour Centre
28 Hoi Chak Street
Hong Kong
Email: [email protected]
Phone: +1 (555) 123-4567